Vrm webinar-2013-10-10

VRM (Vendor Relationship Management) is the customer-side counterpart to CRM (Customer Relationship Management). Described extensively in Doc Searls book The Intention Economy, this webinar shows how ...

VRM (Vendor Relationship Management) is the customer-side counterpart to CRM (Customer Relationship Management). Described extensively in Doc Searls book The Intention Economy, this webinar shows how Respect Network, the world’s first personal cloud network, will make VRM a reality. Presented by Doc Searls, Drummond Reed (Respect Network Co-Founder and CTO), and Dan Blum (Respect Network Chief Security Architect), it first explains what VRM and the Respect Network are and then gives four concrete examples of how VRM is a win-win for both customers and businesses: safe single sign-on, automated change-of-address, intentcasting, and straight-thru customer service.

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